Ordering and delivery

FAQs

How does this work?

We offer a pre-order service via our website. Orders can be made for collection at the bakery or a number of convenient pick-up points in the Lecrin Valley. We also deliver directly to addresses in El Valle (post code 18658) for Tuesdays through Saturdays

How soon can I receive my goods?

We are an artisan bakery and most of our products involve retarded fermentation which means they take from 24 to 36 hours to make.Therefore we require two working days to be able to bake and fulfil orders. Cut-off time is 6 pm. When you order, you are prompted with a choice of delivery days and time slots, and to choose whether you want delivery or pick-up

Can I collect my goods from the bakery?

Yes, if you choose the Pick-up option, then you can select the bakery 

Can I order over the phone, or via email?

All orders must be made through the website. You are welcome to call or email for information or advice, but bear in mind that we speak perfect English but poor Spanish. The the website however is bi-lingual

Is there a delivery charge?

No

I live in a remote location (off road, or in a street where driving and parking are impossible). Can you deliver?

We only deliver to home/work addresses in El Valle (18658) and we are relying on Mike driving the family hatchback! The location must be easily accessible by car

 What happens if you are late delivering, or items are incorrect or missing?

We will contact you in advance if we think we are going to be late. If there are any problems with the goods delivered we will do our utmost to resolve the problem to your satisfaction

What happens if I am not at home for delivery, or fail to collect my order from the pickup point?

Firstly, you will receive an email letting you know the goods are ready for collection or when they are scheduled for delivery. We rely on you to let us know if you have any 

Then, if still no success, we will retain the goods for another day, failing which we will endeavour to find a new home for them!

 Is there a minimum order value? 

Yes, 7 euros for delivery. There is no minimum order value if you are collecting from the bakery or any pickup point

Is there a maximum order value?

Yes, it is 20 euros. On the website we have placed a limit on the number of orders and order value to avoid becoming swamped and unable to meet our commitments. If you want to place a larger order, please contact us and we will arrange a convenient date and time

 Can I cancel or amend my order?

Yes, but only up to the cut-off time. After that, call us and we will try and help but  cannot guarantee this if production is well under way 

 

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